General questions.

If your personal information appears incorrectly in your investment records, it likely wasn’t verified by the broker before being sent to us. To fix a wrong SSN, complete and sign a W-9 form and email it to info@equitystock.com. To update an address, phone number, or email, send a message from the email on record with the requested change and your current information on file. To update the spelling of your name, send a photo of your driver’s license or passport. For a trust registration or date fix, send the first and last pages of the trust agreement. All other requests: email info@equitystock.com in writing and we’ll reply with next steps.

Yes — there's no cost to keep your shares on the company's books.

No — Robinhood doesn't participate in the DRS transfer system. You'll need to use a different broker to move your shares out of Equity Stock Transfer.

7925.

Transfer requests are sent to your brokerage firm on the next business day after they're submitted. From there, timing depends on your brokerage's own process for posting the shares to your account. If your shares are no longer showing in your Equity Stock Transfer account, please contact your brokerage firm directly for status and timing.

Rejected transfer requests can occur for a number of reasons. Your brokerage firm receives a message with the rejection notice and the reason, so please reach out to your broker for details. Common reasons include a TIN mismatch, a shareholder name mismatch, or a restriction currently on the shares.

For unrestricted shares, that's generally all you have to do — but it doesn't guarantee a successful transfer. Issues like a TIN or shareholder name mismatch can still cause a rejection. Only shares marked "Unrestricted" on your DRS statement can be transferred; restricted shares carry a "restriction reason," which determines how and when they can become unrestricted.